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The role will include various administration duties but with the aim to develop and have more responsibility within the departments during your apprenticeship. The role will include:
- Answer the telephone confidently, speak clearly and in a polite/friendly manner
- Communicate in a professional manner when taking helpdesk and general enquires.
- Log all calls/job schedules with a high level of accuracy from customers and contractors
- Filing/archiving, faxing, photocopying/scanning and distribution of relevant documents.
- Basic accounting duties: Invoicing, purchase orders, quotations etc
- Make telephone calls in a professional manner to customers, contractors and staff.
- Check progress, completion of job and that all parties are satisfied.
- Inputting and updating financial and customer information on to internal systems with a high level of accuracy
- General administrative duties including typing correspondence by e-mail and letter
- Using Microsoft Packages as well as bespoke software relevant to the company
- To deal courteously and efficiently with all visitors.
- Providing refreshments for visitors when required
- Dealing with stationery/stock levels and reordering as and when appropriate
- Assisting all members of the team as and when required
- Dealing with requests for information
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.
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